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Making Customer Satisfaction Happen
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Making Customer Satisfaction Happen

This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
Kirjailija
R.M. McNealy
Painos
1994 ed.
ISBN
9780412786303
Kieli
englanti
Paino
310 grammaa
Julkaisupäivä
29.2.1996
Sivumäärä
192