Tallenna
The Psychology of Customer Care
This book breaks new ground on customer care. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.
- Alaotsikko
- A Revolutionary Approach
- Kirjailija
- J. Lynch
- Painos
- 1st ed. 1992
- ISBN
- 9781349390434
- Kieli
- englanti
- Paino
- 310 grammaa
- Julkaisupäivä
- 20.1.1992
- Kustantaja
- Palgrave Macmillan
- Sivumäärä
- 274
