Tallenna
Service Systems Implementation
Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service systems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation.
- Toimittaja
- Haluk Demirkan, James C. Spohrer, Vikas Krishna
- Painos
- 2011 ed.
- ISBN
- 9781441979032
- Kieli
- englanti
- Paino
- 446 grammaa
- Julkaisupäivä
- 14.2.2011
- Kustantaja
- Springer-Verlag New York Inc.
- Sivumäärä
- 310
