The process of doing business well is in essence a matter of meeting expectations and of good communication with your customers. Getting paid on time strongly relates to levels of customer satisfaction, hence customer relationship management. If you already own the full version of Happy Customers Faster Cash, but you are interested in how credit management or financial customer relationship management works in the United States, then this book is for you. In three chapters, you will learn the ins and outs of (B2B) credit risk management in the United States. As a bonus, you will receive a chapter listing 12 commonly used excuses for late payment and how to deal with them more effectively. These chapters are written by seasoned credit professionals, who have had their business boots on the ground for many years.

This book is part of an international series. Currently the following country editions are available; Belgium, Eastern Europe, India, Ireland and the United States. Quotes from the full version:

"The authors have put together an excellent resource for the modern credit & collection manager. The clever and succinct images and graphs alone are worth your investment of time and money - all the rest, and it is considerable, is a bonus "

Tim Paulsen, Author of "Paid in Full", Managing Director International Centre for Professional Collections / T.R. Paulsen & Associates, Canada

"The book is something I would gladly give out as a gift to my clients; it is an excellent learning manual for their team and serves as a "refresher" to the seasoned professional. The book covers areas in great detail where it helps the novice with fundamental skills that allows them to grow in their profession."

Lou Figueroa CCC, President, Credit Decisions International, USA

"This book serves as an excellent resource for enterprises newly, or potentially interested in growing with sustainable margin and profit. For associates and professionals expanding or changing careers, Happy Customers, Faster Cash offers an outside-of-the box treatment of the key areas of importance to the success of any credit and collection organization, regardless of enterprise size. In a concise manner, the reader is introduced to credit analysis techniques, invoice conversion process and practices, the fundamentals of process flow analysis, customer portfolio management and as well, various negotiation and problem resolution solutions, all invaluable to the team spirit required for the highest level of enterprise success. Challenges addressed are real-world oriented and deliver recommendations that contribute to the profitable expansion strategies of any enterprise. It is both readable and digestible for any person interested in any of the topics discussed. Fine work "

Patrick O. Connelly Phd, Founder and CEO Tao Institute for Credit and Risk Management, Clearwater, Florida

Happy Customers Faster Cash USA chapters - nidottu, Englanti, 2015