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Handling Customer Disconfirmations
Tallenna

Handling Customer Disconfirmations

The service provider's decision process is seen from an information processing perspective. Based on individual and social psychology the author develops hypotheses about what happens in the service provider's mind within each process step.
Alaotsikko
A Model of the Service Provider’s Response Process
Painos
1996 ed.
ISBN
9783824463336
Kieli
saksa
Paino
310 grammaa
Julkaisupäivä
15.7.1996
Sivumäärä
211