Tallenna
Effective Complaint Management
Further, it discusses the relevant ‘backstage’ tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.
- Alaotsikko
- The Business Case for Customer Satisfaction
- Kirjailija
- Bernd Stauss, Wolfgang Seidel
- Painos
- Second Edition 2019
- ISBN
- 9783319987040
- Kieli
- englanti
- Paino
- 446 grammaa
- Julkaisupäivä
- 18.2.2019
- Kustantaja
- Springer International Publishing AG
- Sivumäärä
- 495
