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Customer Responsive Management

296 kr
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This book illustrates TQM concepts as they apply to service organizations where a product may or may not be involved. It addresses nine key management areas including cultivating relationships with customers and capacity management.

Undertitel
The Flexible Advantage
ISBN
9781557865052
Språk
engelska
Vikt
499 gram
Utgivningsdatum
1996-10-31
Sidor
286