"e;Who Cares Wins"e;: The Art and Science of Crisis Negotiation

YOU MAY HAVE LIVED THROUGH AN EMOTIONAL CRISIS, BUT FEW HAVE FACED THE CHALLENGE OF TRYING TO NEGOTIATE SOMEONE OUT OF ONE. Police crisis negotiators have to wrestle with the demons in people's psyche, not with clever words, but through using their training in techniques such as active listening. What counts is their skill and steadfast conviction that every life matters. This book is a compilation of true life-and-death crisis negotiations told through the eyes of the negotiators. By drawing on their reflections to resolve the situation, you will not only learn something transferable, but you will be inspired to be an agent of social good for the benefit of all humanity. The experiences shared here also represent excellent case studies for mental health professionals. These riveting cases from Hong Kong are arranged and explained through a unique eight Cs model developed by one of the authors, and are complemented by a similar story from a former unit chief of behavioral science of the FBI in the USA. Self-taught acrylics artist and trained hypnotherapist Karma Castilho endows this book with a number of artworks that personify what crisis negotiators are mentally hoping to achieve through their negotiations.