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Designing Service Excellence
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The moment of truth-that instant when consumers experience and judge service quality-is often a deciding factor in business success. Designing Service Excellence: People and Technology provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and fina
- Undertittel
- People and Technology
- Forfatter
- Brian Hunt, Toni Ivergard
- ISBN
- 9781040053546
- Språk
- Engelsk
- Utgivelsesdato
- 13.11.2014
- Forlag
- CRC PRESS
- Tilgjengelige elektroniske format
- Epub - Adobe DRM
- Les e-boka her
- E-bokleser i mobil/nettbrett
- Lesebrett
- Datamaskin
