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Telephone Skills
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Telephone Skills

Forfatter:
Engelsk
Sets out simple principles and techniques to enhance your communication skills and ensure you make a positive impact on the telephone. this work provides practical guidance on: taking calls; making calls; using your voice, intonation and language to best effect; and listening attentively and knowing when to take the initiative.
Opplag
New ed
ISBN
9780852928653
Språk
Engelsk
Vekt
110 gram
Utgivelsesdato
1.3.2000
Antall sider
96