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Making Customer Satisfaction Happen
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Making Customer Satisfaction Happen

Forfatter:
Engelsk
This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
Forfatter
R.M. McNealy
Opplag
1994 ed.
ISBN
9780412786303
Språk
Engelsk
Vekt
310 gram
Utgivelsesdato
29.2.1996
Antall sider
192