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Making Customer Satisfaction Happen
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Making Customer Satisfaction Happen

Forfatter:
innbundet, 1994
Engelsk
This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
Forfatter
R.M. McNealy
Opplag
1994 ed.
ISBN
9780412589201
Språk
Engelsk
Vekt
446 gram
Utgivelsesdato
30.9.1994
Antall sider
192