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Customer Responsive Management
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Customer Responsive Management

This book illustrates TQM concepts as they apply to service organizations where a product may or may not be involved. It addresses nine key management areas including cultivating relationships with customers and capacity management.
Undertittel
The Flexible Advantage
ISBN
9781557865052
Språk
Engelsk
Vekt
499 gram
Utgivelsesdato
31.10.1996
Antall sider
286