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Winning With The Caller From Hell
Winning With The Caller From Hell
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Winning With The Caller From Hell

Forfatter:
Engelsk
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Callers from Hell - they scream, sob, and sometimes they're so incoherent you can't understand them! Shaun Belding's new book tells you how to help defuse conflict, identifies effective strategies such as lift (Listen to your customer; Involve yourself; Focus on the issue; Thank them), and shows you how a majority of difficult callers can be turned into your most loyal customers.
Undertittel
A Survival Guide for Doing Business on the Telephone
Forfatter
Shaun Belding
ISBN
9781554906956
Språk
Engelsk
Utgivelsesdato
23.9.2005
Forlag
ECW PRESS
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  • PDF - Adobe DRM
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