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The Service Providers
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The Service Providers

Forfatter:
innbundet, 2008
Engelsk
The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.
Forfatter
D. Yagil
ISBN
9780230514973
Språk
Engelsk
Vekt
446 gram
Utgivelsesdato
17.4.2008
Antall sider
236