Planning, Protection and Optimization ITIL Intermediate Capability Handbook

This quick reference guide will help you study for the PPO module of the ITIL intermediate capability qualification. It is a handy, portable reference source for practitioners who work with these processes.Key features Authored and quality assured by itSMF UKA practical, portable, pocket-sized reference book, ideal for ITIL practitionersDesigned to act as a study aid for students taking the ITIL Capability qualification for PPO, and as a handy portable reference source for practitioners who work with these processes.