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Managing and Motivating Contact Center Employees
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Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff.This creative and practical book gives instant help to anyone who knows the difficulties of managing in the diverse and dynamic contact center environment.
- Forfatter
- Vasudha K. Deming, Peggy Carlaw, Malcolm Carlaw, Kurt Friedmann
- ISBN
- 9780071428927
- Språk
- Engelsk
- Utgivelsesdato
- 14.1.2003
- Forlag
- McGraw Hill LLC
- Tilgjengelige elektroniske format
- PDF - Adobe DRM
- Les e-boka her
- E-bokleser i mobil/nettbrett
- Lesebrett
- Datamaskin
