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Line Level Leadership for Hospitality: The Customer Experience
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The experience the customer encounters at your facility shouldn't be a mystery. Sure, all organizations should care deeply about customer service, but do they really think about the customer experience? This may lead you to ask, "e;Isn't the customer experience the same thing as customer service?"e;
- Forfatter
- Kristin Widun
- ISBN
- 9781458063632
- Språk
- Engelsk
- Utgivelsesdato
- 27.5.2011
- Tilgjengelige elektroniske format
- Epub - Adobe DRM
- Antall sider
- 10
- Les e-boka her
- E-bokleser i mobil/nettbrett
- Lesebrett
- Datamaskin
