Leadership and management in high-performance retail

The idea that leadership and management are important is not new; for more than two decades these roles have been debated for the success of an organisation. In the retail sector, effective management and proactive leadership are present in organisations that stand out through strategies and results. A look inside high-performance retailers shows us the profile of shop managers and how they exercise their leadership and management in running these companies. As well as discussing these aspects, this book aims to serve as a reference and inspiration for retail managers to implement actions aimed at the success of their organisations.