Knowledge management tools and their implementation by Deutsche Telekom

Seminar paper from the year 2015 in the subject Library Science, Information- / Documentation Science, grade: 86.73, La Trobe University Melbourne, course: BUSK5MS, language: English, abstract: This paper gives a critical discussion on the knowledge management tools and outcomes in Deutsche Telkom. More so, the paper discusses the outcomes of the implementation of these tools as compared against Choo's KM Model. Knowledge management is all about giving the right knowledge to the right persons for a targeted goal. Therefore, it follows that knowledge management encompasses strong ties to corporate strategy where processes are created to span organizational functions. The management of knowledge also ensures that initiatives are embraced and supported by the relevant stakeholders. As an organizational function, knowledge management is dependent on the organizational culture in that the flexibility of the stakeholders determines the implementation and the outcomes of the knowledge management tools.