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ITIL and ISO/IEC 20000: A Practical Handbook
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Throughout this publication we will be using ITIL framework practices to demonstrate how to achieve superior operational excellence to meet your organizational business drivers. ITIL offers a globally accepted and proven set of leading practices, processes and roles spanning the IT enterprise.Throughout this publication we will be using the ISO/IEC 20000 standard for IT service management, which complements ITIL well in demonstrating how to achieve superior operational excellence to meet your organizational business drivers.
- Undertittel
- A Practical Handbook
- Forfatter
- Alex Hernandez
- ISBN
- 9780113314119
- Språk
- Engelsk
- Utgivelsesdato
- 5.12.2013
- Tilgjengelige elektroniske format
- PDF - Adobe DRM
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- E-bokleser i mobil/nettbrett
- Lesebrett
- Datamaskin
