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IT Service Management Based on ITIL
Note: This pocket book is available in several languages: English, German, French, Dutch. This Pocket Guide is a concise summary of ITIL(R) V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach?
- Undertittel
- A Pocket Guide
- Forfatter
- Van Bon Jan, Jong Arjen de, Kolthof Axel, Pieper Mike, Tjassing Ruby, Veen Annelies van der, Verheijen Tieneke
- ISBN
- 9789087531027
- Språk
- Engelsk
- Vekt
- 310 gram
- Utgivelsesdato
- 30.8.2007
- Forlag
- van Haren Publishing
- Antall sider
- 1
