Spar
How to Make Things Happen
And the heart of efficiency in delivering services is people andtheir knowledge.
As industrialization drives ever more standardized offerings and ever little human contact it is in those rare moments of human interaction where the greatest opportunity to add or destroy value lies.
- Undertittel
- A blueprint for applying knowledge, solving problems and designing systems that deliver your service strategy
- Forfatter
- Beatriz Muñoz-Seca
- Opplag
- Softcover reprint of the original 1st ed. 2017
- ISBN
- 9783319854816
- Språk
- Engelsk
- Vekt
- 310 gram
- Utgivelsesdato
- 9.9.2018
- Antall sider
- 367
