Hospitality Operation Management

Managers must understand performance objectives in order to establish effective performance objectives that will later on affect the organisation such as profitability. In the case of private hospitals wherein the performance of the people working is the main source of profits, performance objectives are very important. If the performance of the staff and the nurses are excellent, therefore most of the clients will come back for check-ups which in turn will lead to higher profits. Examples are the hospitals that offer plastic surgeries, if the clients are satisfied because the doctors and the nurses have performed the job well, and then there is a possibility that they will recommend the service to their relatives or colleagues. For this reason, performance objectives are a must, the hospitals or the organisation must establish objectives that the nurses and health care professionals must meet in order to provide excellent service to its clients. The present publication has been designed to approach this subject in a simple and lucid style. The method of presentation is very clear and lucid, which can be easily followed by the students.