Front Office Systems and Procedures

The front office is the "nerve center" of the hotel as it is the key source of information pertaining to guest services. It serves as the main channel of communication and information dissemination for the hotel and is the core point of the hotel department's business activities. The way the front office operates has become a yardstick by which the organization measured. The book is packed with comprehensive knowledge of front office systems and procedures. Readers will understand operating and procedure of guest safety and security in the hotel, various licenses required for hotel business, and get acquainted with prevailing laws pertaining to hotel operations as well as how front office operations can be computerized, and much more.