Spar
Engaging Public Sector Clients
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Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.
- Undertittel
- From Service-Delivery to Co-Production
- Forfatter
- John Alford
- ISBN
- 9780230235816
- Språk
- Engelsk
- Utgivelsesdato
- 8.4.2009
- Forlag
- Palgrave MacMillan UK
- Tilgjengelige elektroniske format
- PDF - Adobe DRM
- Les e-boka her
- E-bokleser i mobil/nettbrett
- Lesebrett
- Datamaskin
