Digital Value Discovery: Tipping point for Operations Manager

This book provides a solution for the following challenges of an operations manager in the service industry.

1. How to provide end-to-end visibility of the flow of transactions across applications, locations, and teams and identify the breaks in the process?

2. How to quantify time and the cost of non-value add transactions in a case life cycle?

3. How the business can be self-reliant with less dependency on IT to configure metrics and build a dashboard?

4. How to identify the possible and root cause for the longest and shortest path of the case cycle?

5. What is the tested framework to provide actionable insights for technology innovation and emotional intelligence?

6. In the instantly changing ways of working, domain, and technology landscape, how to inculcate the learnability skills to swiftly learn new domains and technology?

DVD is the tested framework with the following components