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Dealing With Difficult People
Dealing With Difficult People
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Dealing With Difficult People

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Explains how to: Identify 10 bothersome behaviors and deal successfully with each of themUnderstand why people become difficultUse sophisticated techniques to neutralize whining, negativity, attacks, tantrums and moreCultivate the nine "e;take-charge"e; skills that prevent people from becoming difficult
ISBN
9780071487153
Språk
Engelsk
Utgivelsesdato
7.4.2006
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  • PDF - Adobe DRM
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