Spar
Communicate Excellence
Foreword Introduction Part I: The Foundations Chapter 1: The Experience Chapter 2: Plans Work Chapter 3: Business Principles Chapter 4: A Guide to Personality Part II: It's Your Call: The Road Map Chapter 5: First and Last Responses-and More Chapter 6: Setting Appointments Chapter 7: New Patients and More Chapter 8: Upset Callers and Other Challenges Chapter 9: Connection Calls and Other Outbound Calls Part III: Communicate Excellence Chapter 10: Continue to Lead Chapter 11: Consider a Coach Conclusion: Work the Plan Acknowledgments About the Author
- Undertittel
- A Guide To Authentic, Positive, Consistent Front Desk Communication
- Forfatter
- Amy Demas
- ISBN
- 9781642251265
- Språk
- Engelsk
- Vekt
- 188 gram
- Utgivelsesdato
- 28.1.2020
- Forlag
- Advantage Media Group
- Antall sider
- 152
