Change Management in Cities

Since the 1990s, communism has fallen, apartheid has been dismantled, and technological innovation has transformed the world. How have cities dealt with the impact of these and other changes? John Endres interviewed city managers, consultants, councillors and staff from cities in South Africa, New Zealand, the United States and Germany to find out. In eight well-structured case studies, he describes successes and failures, obstacles and solutions, and links his empirical observations back to the literature on Change Management. Throughout, he makes use of an innovative behavioral model of change in individuals and organizations. The model helps to explain why managing change can be one of the greatest headaches for leaders in organizations - and also provides suggestions on how to make change work better.