Change management is a challenging and continuous processthat requires a particular skill set for both leaders andmanagers. It is essentialfor leaders and change agents tounderstand and address the five most important questions:Why? What? Who? How? When?Inside, you ll learn the concept of change management,its impact on the company s business performance andsustainability, and the relevant issues associated with it. The author highlights the importanceof sustainable development,including economic, environmental, and socialelements and introduces different types of changes includingplanned, unplanned, incremental/marginal, transitional,and transformational ones. Various models of planned and unplanned changes arefeatured, including leaders as change agents; the conceptof resistance, reasons, sources, and forms of resistance tochange; definitions of values, attitudes, personalities, andperceptions of individuals; and how these determinantsaffect individuals behaviors, attitudes, and responsestoward organizational change. Several organizationalexamples are provided throughout the book to illustratehow high-performance organizations grow their business.