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Brilliant Customer Service
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Brilliant Customer Service

Forfatter:
pocket, 2010
Engelsk
'Brilliant Customer Service' reveals how to keep the emotional scale tipped in your favour, why silence is never golden, how to turn complaints into opportunities, and provide a brilliant customer experience with little or no money. It includes real case studies from different types of businesses to illustrate the ideas.
Forfatter
Debra Stevens
ISBN
9780273738077
Språk
Engelsk
Vekt
258 gram
Utgivelsesdato
28.10.2010
Antall sider
216