Spar
A Practical Guide to Call Center Technology
Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
- Undertittel
- Select the Right Systems for Total Customer Satisfaction
- Forfatter
- Andrew Waite
- ISBN
- 9781578200948
- Språk
- Engelsk
- Vekt
- 930 gram
- Utgivelsesdato
- 2.1.2002
- Forlag
- CMP Books
- Antall sider
- 504
