Unpacking Hospitality Work Realities

There is an ongoing hospitality labour crisis with workers unions calling for the sector to pay a real living wage, end zero-hours contracts, and enact a sexual harassment policies. Arising from research undertaken by the Global Hospitality Research Alliance (GHRA), this volume provides evidence-based insights and discussions on today’s workplace realities in the hospitality industry. It uses comparative perspectives and insights from international case studies to illustrate what is wrong, what needs to change, and how change can best be implemented to ensure fair work in hospitality. The GHRA brings together over 20 researchers from 11 institutions representing eleven countries using research to provoke positive change to working conditions in hospitality and tourism. This volume is framed around the Fair Work principles, and pulls together workplace-based international research to make it accessible in a way that informs both policy and practice and provides valuable insights into international hospitality work in a globalized context.