The 97% Factor: Driving Success Beyond the Data-Paved 3% That Management Can Measure; 10 Principles of No Fail Leadership

The 97% Factor moves leaders in business and other institutions off well-traveled, data-paved roads of process and performance improvement into the richer territory beyond the Pavement Ends sign. None other than Dr. W. Edwards Deming, the father of the whole data-driven quality movement, warned:

"The 3% we can measure misses the 97% that matters."

The 3% misses the devastating effects of problems without solutions, implementations that bog down, projects that languish and die, broken promises to customers and each other, and all the other hard-to-quantify human factors that leave everyone scrambling for sanity, survival, and leadership. Here in 97% Territory lie the big gains, awaiting discovery. And here also are:

The 10 principles of No Fail Leadership

Delivering business results that matter where results matter most.