Sustainable Quality

Sustainable Quality showcases how the implementation of quality management can be seen as a sequence of projects and evolves as a result of how projects are planned, executed and closed. In this second edition, the authors explore the origins of quality management as a discipline, its appearance in its present form and how quality management can be implemented and applied in all kinds of organisations to achieve stability and better results. The basic principles of quality management and the ISO9001 quality management standard are discussed and explained from a broad perspective, with illustrative examples from different types of organisations. The book offers a global, accessible guide for undergraduate and postgraduate university students. Written clearly and with illustrative examples, it will also appeal to all those interested in project management and quality management and wishing to expand their knowledge base.