Small Business Total Quality

Written specifically for small business managers, this book gives a practical step-by-step guide to the implementation of Total Quality Management (TQM). It should assist all small businesses from the recently established entrepreneur-based company employing a handful of people to businesses of a 100 staff and above with an established management structure and position within the market place. Aspects of the book of particular importance to the small business sector, be it in the manufacturing or service, public or private domains, are: a focus on satisfying customer needs; actual case studies of successful TQM implementation from a broad cross-section of small business; an all-embracing, down-to-earth approach to TQM implementation; and the placing of quality assurance and BS5750/ISO 9000 registration in its rightful place within the quality improvement process. The book is intended to give practical help and early results. It offers best practice guidelines which should place any small organization on a course of continuous improvement. The book should be a benefit to both owners and senior managers of small businesses as well as being a useful guide in demystifying the aura of TQM for supervisors and shop floor employees.