Tallenna
Service Management
sidottu, 2011
englanti
This book examines critical service-management concepts that have direct application in the retail industry. Case examples from around the world show how to gain customer loyalty, achieve market leadership, and ensure profitability in the retail sector.
- Alaotsikko
- The New Paradigm in Retailing
- Toimittaja
- Jay Kandampully
- Painos
- 2012
- ISBN
- 9781461415534
- Kieli
- englanti
- Paino
- 446 grammaa
- Julkaisupäivä
- 9.12.2011
- Kustantaja
- Springer-Verlag New York Inc.
- Sivumäärä
- 316
