Tallenna
Managing Service Productivity
sidottu, 2014
englanti
This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit.
- Alaotsikko
- Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance
- Toimittaja
- Ali Emrouznejad, Emilyn Cabanda
- Painos
- 2014 ed.
- ISBN
- 9783662434369
- Kieli
- englanti
- Paino
- 446 grammaa
- Julkaisupäivä
- 13.8.2014
- Sivumäärä
- 394
