Literature, Cultural and Media Studies

This book offers an original and research-informed examination of how Quality Management and Knowledge Management can be effectively integrated to enhance the performance and strategic development of libraries and information services. Focusing on academic, research, school, and public libraries, it explores how these managerial approaches intersect to improve service quality, user engagement, and knowledge sharing. Combining conceptual analysis with practical perspectives and designed for librarians, information professionals, and Library and Information Science students, as well as for practitioners in quality and knowledge management, this book highlights how libraries can evolve as dynamic, knowledge-driven institutions in the digital era.