Learning Link: Going Beyond the Happy Sheet

The few firms that gauge the results of their efforts often rely on “the happy sheet,” which is usually a questionnaire where the required responses are numbered one to five, five being very happy and one being very unhappy. The options are often illustrated by five faces in various states of happiness, but they don’t always result in meaningful feedback. William Spindloe, who has helped businesses throughout the world improve and measure their capabilities, provides best practices to align thinking throughout your organization to develop employees and achieve business objectives. His insights will help you: •determine where it makes sense to invest in the future; •calculate the return on investment on employee training and development; •establish an efficient process to train employees; and •employ technology to facilitate learning among employees. Grow your people and your business by mastering the lessons in The Learning Link.