ITIL @011 Foundation - Pass your exam 1st time!: A simple, effective guide to passing your ITIL Foundation 1st time

This book helps people prepare for the ITIL(R) 2011 Foundation exam. It contains simple, no fuss explanations of the material you need to know to pass the exam first time. In addition, it gives a complete sample exam with the answers and rationale for further revision and exam preparation.