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IT Service Management
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IT Service Management

Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.
Alaotsikko
Support for your ITSM Foundation exam
ISBN
9781780173184
Kieli
englanti
Paino
310 grammaa
Julkaisupäivä
21.3.2016
Sivumäärä
226