Tallenna
Customer Service
Customer services is at the centre of many recent changes in work and organizations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally.
- Alaotsikko
- Empowerment and Entrapment
- Toimittaja
- Andrew Sturdy, Irena Grugulis, Hugh Willmott
- ISBN
- 9780333946077
- Kieli
- englanti
- Paino
- 300 grammaa
- Julkaisupäivä
- 29.3.2001
- Kustantaja
- Red Globe Press
- Sivumäärä
- 215
