Comebacks at Work

A "e;lively, encouraging"e; guide to handling bullies and difficult personalities in the workplace (Publishers Weekly). This stimulating, thought-provoking book lets you know how to break free of negative behavior, deal with office politics, and prevent difficult, repetitive, and avoidable situations. Reardon a frequent HuffPost contributor and professor at USC's Marshall School of Business arms readers with the tools they need to take control of conversations in the workplace, and never be at a loss for words again. Comebacks at Work reveals:- why some comebacks work, while others fall flat- why our mind goes blank when we are confronted, and how to overcome that response- how to determine which comebacks work, and when to use them"e;A thorough briefing of the different kinds of bullies we might face at work . . . and strategies for telling when it's best to walk away and when it's time to engage."e; Publishers Weekly"e;Charts a clear map for success in a previously murky region of communication."e; Robert B. Cialdini, New York Times bestselling author of Influence: The Psychology of Persuasion