A Model for Evaluating E-learning Systems Quality in JKUAT, Kenya

The rapid growth of Information and Communication Technology (ICT) brought significant changes in the practice of education globally, using Learning Management System (LMS) assisted: e-learning in Higher Education Institutions (HEIs). Despite the perceived benefits such as flexible and broad access, e-learning is still facing challenges such as identifying the needs of the students, the instructors, and the technicians and providing quality courses. Furthermore, evaluating existing e-learning initiatives and determining critical success factors for quality has been lacking. This has called for further investigation into e-learning practices in order to fill the gaps identified. The study presents a model for evaluating e-learning system quality through modifying and extending the Biggs Framework for Quality Learning with other models and frameworks. A descriptive and exploratory research using a cross-sectional survey of 180 respondents from Jomo Kenyatta University of Agriculture & Technology (JKUAT) was used. Data was collected via Questionnaire and Interviews with a stratified sampling technique.