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Jillianne York is an auditor for Generational Health & Living. Generational owns retirement complexes and medical clinics across the United States. Her position requires her to visit the various businesses, not just to audit them financially, but to determine if they are really servicing the patient or the retiree as well as they should. What makes a good doctor? Or a good retirement home? It's part of Jillianne's job to find out. While enroute to an audit, Jillianne was given an upgrade by the airlines. Totally unexpected. An upgrade from coach to first class is always a miracle. But some miracles are greater than others...and so begins this story.