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The Service Providers
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The Service Providers

Författare:
inbunden, 2008
Engelska
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The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.
Författare
D. Yagil
ISBN
9780230514973
Språk
Engelska
Vikt
446 gram
Utgivningsdatum
2008-04-17
Sidor
236