The Organizational Ombudsman

An essential resource for ombudsmen, dispute resolution professionals, in-house counsel, corporate executives, university administrators, compliance officers, and human resources personnel, this book provides a history of the evolution of the role of an organizational ombudsman. It explains why such a function is important for organizations and the pressures on organizations from developments in criminal law, employment law, and corporate governance and regulation. The book provides:

• A detailed rationale for the creation of ombudsman offices, including a review of demographic data and workplace/societal changes in technology and globalization that have influenced how we work and interact in large organizations.
• Suggestions for structuring and documenting an ombudsman program and how to address issues that arise in litigation.
• A comprehensive presentation of various legal issues associated with organizational ombudsman programs, including collecting cases that deal with imputed notice and confidentiality.
• Topics of interest to ombudsmen and to those with whom they work, including discovery tools, arbitration and mediation, the federal sentencing guidelines, the Cleary Act, constitutional limitations on claims of privilege, and the European Union Data Privacy Directive.
• Numerous examples of how ombudsmen function in their organizations to illustrate how they are effective in addressing issues that people would not otherwise raise.