Operations Research Series

Analysis of queues is used in a variety of domains including call centers, web servers, internet routers, manufacturing and production, telecommunications, transportation, hospitals and clinics, restaurants, and theme parks. Combining elements of classical queueing theory with some of the recent advances in studying stochastic networks, this book covers a broad range of applications. It contains numerous real-world examples and industrial applications in all chapters. The text is suitable for graduate courses, as well as researchers, consultants and analysts that work on performance modeling or use queueing models as analysis tools.